Support

LeitnerBox is made by one human. You'll get a real reply, usually within 24 hours.

Frequently asked

Why 7 boxes instead of 5?

Sebastian Leitner's original 1972 system used 5 physical boxes. Modern digital adaptations typically split the longer-interval boxes for finer granularity — 7 is the most-cited variant, matching a roughly doubling schedule (2 → 3 → 7 → 15 → 31 → 61 days). Our schedule lands on ~120 days to Mastered for perfect play, matching published canonical figures.

How does a card reach "Mastered"?

Every correct answer moves the card up one box. From Box 1 (today) to Box 2 (2 days) to Box 3 (3 days), and so on. Answer Box 7 correctly after its 61-day wait and the card graduates to Mastered — you won't see it again unless you manually reset it. A wrong answer at any level sends the card straight back to Box 1.

Does LeitnerBox work offline?

Yes. The entire app runs from your device. You can study, add cards, import CSVs, and track progress without a network. Cloud sync is strictly additive — it mirrors your local data; it never replaces it.

Do I need to sign up?

No. You can use LeitnerBox for free forever without creating an account. Sign-in is only required if you want cloud sync across multiple devices.

How do I import from Anki?

Export your Anki deck as CSV (or use our open-source .apkg converter on GitHub, shipping near launch) and use Import from File in LeitnerBox. Your levels don't carry over — every imported card starts at Box 1.

What's in Pro?

Four features that don't exist in the free tier: unlimited devices for cloud sync, AI card generation from any text or URL, leech detection plus retention analytics, and 30-day backup history. The core review flow stays free forever.

How do I cancel my subscription?

Open iOS Settings → tap your name → Subscriptions → LeitnerBox → Cancel. Your Pro access remains until the end of the current billing period. If you bought Lifetime, there's nothing to cancel — it's yours.

How do I export my cards?

Settings → Data → Export all as CSV. This works in every version of LeitnerBox, free or paid.

How do I delete my account?

Settings → Account → Delete Account. We wipe everything within 7 days (backup retention window). You can also email [email protected] to request deletion.

Didn't find what you needed?

Email [email protected] with your question, the device you're on, and the LeitnerBox version (Settings → About). One human will reply, usually within 24 hours.